Leadercast Live is the world’s largest one-day leadership event, with more than 100,000 attendees at 500+ locations across 20 different countries around the world. This simulcast event is targeted at those who desire to learn and grow in their leadership aptitudes.
I am posting my notes from the May 5th Leadercast event I attended with thousands of others in the Atlanta, GA area. Today’s post is my notes from Daniel Pink’s talk.
Daniel Pink
The definition of economics–> What makes all things work is profit motive.
Profit motive is a good, it is an important and big thing, but it is not the only thing that motivates people. The science behind what makes people perform at ordinary level and extraordinary level is the purpose motive.
Daniel used two studies to illustrate the two types of purpose prior to revealing to us what these two types of purpose are.
Study #1:
A study was conducted at the University of Michigan fund-raising call center for the university. Everything the callers did was exactly the same except one variable that was varied five minutes prior to them commencing their calling efforts. Group #1 read a newspaper. Group #2 read letters from people who had previously worked in the call center themselves. Group #3 read letters of people who had received money as a result of the call center efforts and how it had positively impacted their lives. Group #3 doubled the results of the other two groups.
Study #2:
The second study was conducted in a cafeteria where an iPad was used to create several scenarios to measure the quality of food produced by the cooking staff.
Scenario #1: Customers and cooks couldn’t see each other at all.
Scenario #2: Customers couldn’t see cooks but cooks could see them.
Scenario #3: Customers could see the cooks but cooks couldn’t see them.
Scenario #4: Customers and cooks could see each other.
“Customer satisfaction with the food shot up 10% when the cooks could see the customers, even though the customers couldn’t see the cooks…But even more striking, when customers and cooks both could see one another, satisfaction went up.”
The Two Types of Purpose
Daniel admitted he got this wrong in his book “Drive” in the chapter on purpose. He has now changed his viewpoint on purpose and the meaning of it after further study and research.
He goes on to discuss the two types of purpose he now believes exist. He distinguished them by using a “P” and a “p”.
P: This is that big, transcendent thing that an organization strives for to make a difference in the world.In our normal every day lives it is hard to get the P type of purpose every single day, this is not available to us all the time.
p: This is all about making a contribution on a daily basis. Leaders should want their people to have both of these questions answered:
1. As we go about what we do, ask the people who we work with more questions about why, instead of how? Be more informative to them about the why of what they are doing, instead of just the how.
2. Dan made the point that great leaders are a sentence. He used examples such as Lincoln and Roosevelt, and described what sentence probably defined each of them.
What’s your sentence?
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