How to Lead a Great Company

START WITH YOUR PEOPLE

Have you ever wondered why your competition outperforms you year after year?


Have you been frustrated with your organization's inability to achieve the next level of performance and profits?


What is the key difference between good companies and great companies?


Let’s explore some organizations that have long exemplified greatness and glean from their proven formula.


ALABAMA FOOTBALL

One of the coaches I admire and respect the most is Coach Nick Saban, head coach of the Alabama Crimson Tide. There are many reasons that I hold Coach Saban in such high regard, but one factor rises above all the rest. He surrounds himself with really great people.

Coach Nick Saban


Coach Saban has won six NCAA National Championships, five at Alabama and one at LSU. He is now entering his 13th season at Alabama. Coach Saban’s uncompromising dedication to excellence sets the bar for college football. He has won the National Coach of the Year eight times during his storied career.


So what is the secret to his success?

Coach Saban is a master of finding the right fit for each assistant coaching position. His collection of coaches is the most sought-after for head coaching positions at other schools every year.


Coach Kirby Smart


One recent example is Coach Kirby Smart, now the head coach for the University of Georgia Bulldogs. He was one of Nick Saban’s assistant coaches for a number of years at Alabama before being picked to head the Georgia football squad. Since his arrival, he has led the team from being a second-tier team to contending for the National Championship every year. They even made it to the NCAA Championship Game in 2017, where he faced his mentor, Coach Saban, and lost in the last seconds of the game 23-26.

This is just one of many examples of the Saban coaching tree that has spread across the NCAA landscape in recent years. He is a master of picking great talent, mentoring it, and developing it into some of the best coaches in football.


The next factor in his success is his ability to recruit the top talent in the country to place him in Tuscaloosa. Alabama. The University of Alabama football program ranks in the top 3 of all recruiting classes in Division I football. Coach Saban realizes he must have the talent to win.


In addition to picking his players based on talent, he also looks at their character and work ethic. He wants team members who will come to work every day to get better and reach their full potential. If you think you have already arrived because you are a 5-star recruit, then you need not show up at Alabama.


FIRST WHO, THEN WHAT

Jim Collins, in his book Good To Great, argues that you must first determine you're who, then you're what. Collins does a great job of detailing the importance of this foundational organizational principle: First Who, Then What. He details the importance of having the right people on the bus and in the right seats on the bus. This principle seems so simple and straightforward when you encounter it on the pages of his book, but it is remarkable how few organizations seek to execute their businesses with this in mind.


While this concept is simple and easy to understand on the surface, executing it in your organization will not be easy. Making this concept a reality in your organization takes hard work and discipline. Most organizations are full of people who either don’t belong in their current position or in the organization altogether. Changing this situation is often challenging and difficult work, with many unpleasant conversations along the way to correct the issues that have been created over time by an undisciplined approach.


If you begin with “who” first rather than “what,” you can more easily adapt to a changing world!


GET THE RIGHT PEOPLE ON THE BUS AND IN THE RIGHT SEATS

  • If you have the right people on the bus, the problem of motivating them largely disappears.
  • If you have the wrong people, it doesn’t matter if you discover the right direction; you still won’t have great company.
  • Great vision without great people is irrelevant.


IT’S WHO YOU PAY, NOT HOW MUCH YOU PAY


  • No systematic pattern was found linking executive compensation to the process of going from good to great.
  • If you have the right executives on the bus, they will do everything in their power to build a great company, not because of what they will “get” for it, but because they cannot imagine settling for anything else.
  • Compensation should not be for obtaining the right behaviors from the wrong people but for getting the right people on the bus in the first place and keeping them there.
  • The strategy should not aim to turn lazy people into hard workers but to create an environment where hard workers can thrive, and lazy people will either jump or get thrown right off the bus.


PEOPLE ARE NOT YOUR MOST IMPORTANT ASSET, THE RIGHT PEOPLE ARE!

Be rigorous, not ruthless!


  • To be rigorous means consistently applying exacting standards at all times and at all levels, especially in upper management.
  • To be rigorous, not ruthless, means the best people need not worry about their positions and can concentrate fully on their work.
  • The only way to deliver to the people who are achieving is not to burden them with the people who are not achieving.
  • Comparison companies frequently follow the ‘genius with a thousand helpers’ model, which fails after they leave.


HOW TO BE RIGOROUS

Practical discipline #1: when in doubt, don’t hire – keep looking! It is important to recognize that growth in great companies is based on the ability to get and keep enough of the right people.


Practical discipline #2: when you need to make a people change, ACT! The moment you feel you need to manage someone tightly, you’ve made a hiring mistake.


  • Letting the wrong people hang around is unfair to all the right people.
  • Waiting too long before acting is unfair to the people who need to get off the bus – you are stealing time that could be spent finding a place where they could flourish.
  • Good to great companies did not churn more; they churned better.
  • Invest substantial effort in determining whether you have someone in the wrong seat before concluding you have the wrong person on the bus entirely.


Practical discipline #3: Put your best people on your biggest opportunities, not your biggest problems.


  • Choose executives who will argue and debate in pursuit of the best answers yet who will unify fully behind a decision regardless of the parochial interest.
  • Whether someone is the right person depends more on character traits and innate capabilities than on specific knowledge, background, or skills.


1. Do you have the right people on the bus and in the right seats?

2. If not, how will you correct the situation?


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